Cancellation policy.
The $249 deposit exists so a crew can be booked for your date with confidence. Here is exactly when it comes back to you.
| Situation | Your deposit | Why |
| You cancel within 3 business days of signing | $249 refunded in full | Any reason. Email, call, or text us. |
| You cancel after 3 business days, before install | Deposit kept | A crew has been booked for your date. |
| You cancel at the door, or the crew can't reach the roofline | Deposit kept | Covers the crew's dispatch. You don't need to be home; the crew only needs access to the outside of the house. |
| Our measurement was off by more than the tolerance and you decline the new price | $249 refunded in full | You are never held to a wrong number. |
| A site condition we couldn't see from the air prevents the install | $249 refunded in full | Rotten fascia you decline to repair, for example. |
| We cancel | $249 refunded in full | Rare, and we will tell you why. |
How to cancel
Email Hello@Gutter-Go.com, call 717-990-7708, or reply to any text from us. No form or wording is required. We confirm every cancellation in writing and refunds post within ten business days.
Rescheduling
Moving your install date is free with more than 48 hours’ notice. Inside 48 hours we will do our best to find the next open date; rescheduling is not a cancellation and never affects your deposit.